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Understanding envoyatHome

envoyatHome is a remote passive home monitoring service that gives family caregivers of older adults who live alone 24/7 understanding of an aging parent’s safety, wellness, and daily life at home. You receive real-time alerts and insights on your phone so you know what is happening – as it’s happening – when you can’t be there yourself. No cameras. No listening devices. No wearables. envoyatHome is ideal for seniors with memory issues, cognitive decline, or diagnosed dementia because there is nothing for them to remember, press, wear, charge, or do.

We answer the two questions every caregiver asks.

First: are they safe RIGHT NOW? We alert you immediately when your loved one may be at risk.

Second: Is their independence at risk? Our Insight reports show you behavioral signals that reveal changes in wellness, safety, and cognitive function, so you and her doctor can act before a crisis.

The benefit of fully passive technology is that it asks NOTHING of the person it protects. There’s nothing to remember, charge, maintain, wear, push, pull, or engage with at all. It works 24/7 silently and almost invisibly in the background. For those aging at home, this removes all the risks associated with wearable devices that don’t get worn, cell phones that are sitting in the pocket of a different jacket, and buttons on the bathroom wall that can’t be reached in an emergency.

The cognitive journey can make it almost impossible for an older adult to reliably respond to an emergency. As a caregiver, you have to be 100% confident that your loved one will remember what a device or button does, or even realize that they need help NOW. Even someone without memory loss can become disoriented, confused or incapacitated after a fall or other emergency. A device within reach may still go unused when help is needed most, and a button or pull string out of reach leaves the victim stranded.

This creates a troubling paradox: a button, pull string, or wearable that requires activation asks the person in distress to save themselves. They must recognize the emergency, reach the device, and use it correctly.

At envoyatHome, we believe it’s unrealistic to make a person in distress responsible for their own rescue. envoyatHome’s passive monitoring removes the risk, alerting caregivers to concerning behavior without requiring their loved one to remember, decide, or act while in distress.

Passive technology asks nothing of the care recipient, making it inherently reliable by design. 

envoyatHome is for families and caregivers of older adults who live alone. You may live nearby or thousands of miles away, even in another country! You may have part-time paid help or none at all. You may be the only caregiver or one of several siblings sharing the responsibility.

If your loved one is on a cognitive journey, has chronic conditions, recently discharged, is resistant to help, or simply lives alone and you worry about what happens when no one is there, envoyatHome was designed for you.

You want answers, not devices. This is our design principle.

envoyatHome uses small motion sensors, door and cabinet sensors, and an internet-connected hub to collect and transmit device data. The sensors are about the size of a nightlight, battery powered, and placed discreetly around a home. The sensors require no wiring, no electricity, and no interaction from your loved one. They are silent and practically invisible.

But the devices are not the answer. The answer is what arrives on your phone as your loved one goes about their day.

Our proprietary innovation transforms sensor activity into what’s happening at home – while it’s happening – into a format we all understand: human behavior. You don’t receive motion sensor data. You receive answers: Mom is still in bed but she should be starting her day by now, Dad is immobilized on the staircase, it’s 3am and Grandma is leaving the house, Grandpa is using the toilet AGAIN.

You get an immediate alert for any situation you’ve deemed critical. When a behavior is changing over hours, days, or weeks, we surface it so you can share the facts with the doctor.

The system is always on, always working, and asks nothing of your loved one but to go about their day. What makes envoyatHome right for caregivers is answers, not devices.

envoyatHome watches for changes across five areas that matter most to families AND the doctors who support them.

Fall Discovery. We quickly find the immobility that follows a fall without the burden of wearables or expensive equipment. But even better, we identify the conditions that make falls more likely – bathroom visits at night, wandering, pacing, behavioral side effects of medicines – so you have the opportunity to get them treatment to address the conditions.

Safety. Safety is so much more than falls. An unusually long bathroom visit. Stairs accessed against doctor’s orders. Going to the curb to pick up the mail but not returning. We alert you to the moments that would otherwise go unnoticed.

Wellness. Changes in behavior often signal changes in wellness before a crisis becomes obvious. Bathroom frequency, sleep quality, movement levels, meal preparation activity. We surface these signals so you can share them with the doctor.

Cognitive Wellness. Wandering, day-night reversal, pacing, activity-based signals of anxiety or agitation. Dementia shows itself in the hours no one is watching. envoyatHome captures the behavioral and functional fingerprint of cognitive decline and puts it in your hands.

Compliance. The doctor said to walk every day, avoid the stairs, and drink water more often. envoyatHome monitors their compliance to medical orders, uncovers behavioral changes in response to treatments like diuretics, and helps you and the doctor validate whether interventions are helping, or not.

Doctors appreciate it when you bring them envoyatHome insights because a lot can happen between visits.

With a tap in the app, envoyatHome generates Insight reports that show behavioral signals over time: sleep quality, bathroom frequency, movement levels, mobility-forward cognitive compromise, and more. These reports give your loved one’s doctor objective data about what is happening at home between appointments without the pitfalls of self-reporting, especially where memory or cognitive wellness makes it unreliable.

As Dr. Maria Carney MD, MACP, System Chief of the Division of Geriatrics and Palliative Medicine at Northwell Health, has said: “At each visit we ask a patient about home life and function for a reason. What happens at home can reveal vital clues about health, safety, and cognitive issues – serious conditions that may be addressable if we know about them.”

envoyatHome data can overcome the limitations of self-reporting, especially for seniors on a cognitive journey who may not recognize or acknowledge changes in their own behavior.

Falls, Safety, and Cognitive Care

Yes and no. envoyatHome finds falls fast, however, it is built to do far more than a fall detector can. How?

A fall detector sees one moment. envoyatHome sees the full picture.

A fall detector reacts to only one moment: the acceleration and impact of a fall. Because a fall detector is dependent on a sensor worn on the body or is mounted in a single room, a lot can go wrong. The fall event can be missed if the senior isn’t wearing the device or doesn’t have access to the device in the moment of the emergency – a real concern for cognitive patients. And if the fall occurs out of the range of the equipment, a victim may needlessly suffer for hours, or even days. This scenario is called “The Long Lie”.

envoyatHome takes a more comprehensive approach to find falls. We focus not only on helping you address the behaviors that can make falls more likely, we focus on the immobility that immediately follows a fall.

While some think about a fall as only acceleration and impact, often called a “hard fall”, the reality of falls is that many aren’t quite so  dramatic. There’s the slow slide off the couch reaching for the remote, the struggle to get off the toilet, or the bending down to pick up an item from the floor and unable to get back up. These common situations are called a “soft fall”, and they can have the same result as the hard fall, just without the acceleration and impact.

The problem? An undetected soft fall means your loved one is in distress, immobilized, and alone. Until someone finds them.

Here’s the bottom line. envoyatHome can quickly find the victim of both hard and soft falls with no dependence on buttons, pull strings, wearables, or expensive, range-limited equipment.

Finding falls fast is critical, but minimizing false alarms is as well. Multiple layers of sensor data, validated against your caregiver priorities, maximize envoyatHome’s effectiveness without training your family to ignore alerts. Notification fatigue is one of the biggest reasons caregivers stop trusting a system. We designed around that problem.

But safety is more than falls. Falls account for one category of risk. envoyatHome monitors for over 35 situations across safety, wellness, cognitive wellness, and compliance.

A fall detector sees one moment. envoyatHome sees the full picture and shares it with you.

The Long Lie is a term clinicians use when someone remains immobilized for one hour or more after a fall. It is one of the most dangerous, yet most preventable events for seniors who live alone at home.

The reality is that the impact of a fall may not cause irreversible injury, but the time without help can. Seniors suffering a long lie have a higher probability of hospitalization, permanently losing their independence, and even death.

envoyatHome discovers and reports unexpected immobility anywhere in the home AS IT’S HAPPENING so you can get them help before the long lie. We don’t wait for impact and we don’t rely on buttons, pull strings, or expensive equipment.

 

An emergency or medical alert button requires a loved one to perform 3 tasks in a moment of crisis: recognize (and accept) that a situation is an emergency, access their device no matter where it is, then activate their device by pressing the button or pulling the string. In the fog of emergency, 3 tasks are 3 tasks too many – especially for seniors on a cognitive journey.

You might even say that buttons ask the victim to save themselves while disoriented in an emergency.

We think this is unreasonable. And a false sense of security for caregivers.

envoyatHome is entirely passive, meaning it removes every step. No judgement required. No decisions to make under duress. No device to access. No button to press. We work silently in the background, around the clock, to tell you about your loved one whether she can tell you herself or not. So you can make the decisions that count.

Autonomy is important for a senior’s confidence, dignity, and pride. Some families choose to offer a medical alert button, but in addition to using envoyatHome for themselves.

You know that older adults don’t wear their devices every moment of every day, so we eliminate that risk for you.

Yes, and this is where envoyatHome’s passive approach is ideal.

Dementia does not announce itself on a schedule. It shows up at 2 a.m. in behaviors no one is awake to witness. Wandering. Day-night reversal. Pacing. Elopement. Sundowner agitation and anxiety. Routines that held for years, quietly abandoned.

envoyatHome captures these behavioral signals around the clock.

Because envoyatHome requires no engagement by your loved one, cognitive decline does not reduce our effectiveness. As cognitive compromise advances, the more important passive monitoring becomes. Products that depend on engagement, activation, or even remembering it all, lose reliability when they can’t be used.

envoyatHome is an invaluable partner to family caregivers, especially caregivers of older adults on a cognitive journey. A lot can happen between visits to the doctor, especially for cognitive patients who can’t reliably self-report. Caregivers share envoyatHome insights at doctor appointments, resulting in changes to medications, new diagnoses, and adjusted care plans.

Pricing, Setup, and Getting Started

Only $99 per month after a one-time fee of $399 for equipment. That comes to about 14 cents an hour for around-the-clock digital caregiving.

For the cost of ONE HOUR of a home health aide, envoyatHome works for an entire week.

Your subscription includes everything: 24/7 behavior monitoring, real-time alerts to all your devices, daily and weekly Insight reports, a Samsung SmartThings hub and enough sensors for most homes, virtual hands-on installation with a human, and phone and email support for the life of your service. Add all your family caregivers to the account at no extra cost.

No contracts. No commitments. Life happens. Cancel anytime.

Our standard equipment package of 8 sensors and one internet hub supports most care plans. Prices do not include taxes or shipping.

Many long-term care insurance policies and managed care plans reimburse for home monitoring. We recommend checking with your loved one’s provider for coverage information.

envoyatHome uses small, white, motion sensors that are inconspicuous, discreet, and blend with any decor. We tell you precisely where to place each sensor on a wall, ceiling, or surface, using the included no-damage double-sided tape, much like a holiday decoration. No wiring. No drilling. No tools. No tech or handyman skills. No electricity required.

We work closely with every family to understand their priorities and concerns. Our standard equipment package provides enough sensors for a typical home. Larger homes or unusual layouts may need additional sensors.

Contact us! Use any of the “Claim Your Free Consult” buttons on our website, call us at (856) 681-0076, or email customercare@envoyatHome.com.

Or click the “Buy Now” button at the top of our website.

We will ask you a few questions about your caregiving priorities and your loved one’s home. We will confirm internet access, ask about pets, and answer every question you have. Then we will email you a link to complete the purchase online. Be assured that our customer service – evaluating your needs, onboarding you and your caregiver team, ongoing support – is delivered by a human, not a bot.

There is no contract and no long-term obligation.

If you no longer need the service, just call us or email us to cancel. No fees. No hassle.

We offer a discount for one year of services prepaid when you order.

We’re proud to offer a discount to US heroes and their families. Families whose care recipient is former US military or first responder are eligible.

Ask us about the details. One discount per subscription.

Privacy, Compatibility, and Daily Use

envoyatHome uses no cameras, no microphones, no listening devices, and no wearables. There is no video surveillance, no eavesdropping, and no GPS tracking.

The sensors simply detect motion. They do not record images, audio, or any personally identifiable information. Your loved one keeps their privacy, dignity, and independence. You get the information you need.

Data privacy is built into every layer of envoyatHome.

No buyer financial information, like credit card or payment information, is ever collected, stored, or managed by envoyatHome. Health data is not collected. The equipment in the home does not store or transmit personally identifiable information. The primary family caregiver is the only user authorized to add others to the caregiver team. Every user has a unique login and password. envoyatHome software operates with enterprise-grade data privacy and security architecture including multilevel encryption, two-factor authorization, and source IP origination.

envoyatHome allows caregivers to “share the care.” The primary caregiver can add an unlimited number of additional caregivers to their “caregiver team.”

Every caregiver on the team has access to envoyatHome alerts, notifications, and insights.

Because at envoyatHome we understand that caregiving is better when it’s a family affair, there are no extra charges for the team members. Add every caregiver to the account: children, siblings, trusted neighbors, the case manager, the overnight on-call nurse. No extra fees.

Yes. Pets are usually not an issue. However, some very large or very active pets may interact with motion sensors in ways that affect certain monitoring features. Please call us to discuss.

envoyatHome works in any home with internet service. Our standard equipment package covers a typically sized home, condo, assisted living unit, or apartment. Some larger homes or unusual layouts may need additional sensors or an internet range extender.

You will receive a notification if power or internet goes out and the service outage will be noted on the status page of the app. During the outage, monitoring will be unavailable. When power or internet restores, envoyatHome restarts automatically. There is nothing for your loved one or you to do.

envoyatHome is virtually maintenance free. The sensors are powered by long lasting batteries. While the batteries are rated for multiple years, we remind you to replace them yearly. If a battery is low before then, you’ll receive a notification through the app.

There is nothing else for caregivers or care recipients to do but to enjoy the peace of mind that comes with independence.

Yes. This is one of the most common arrangements for envoyatHome families. Many families supplement part-time paid care with envoyatHome to provide 24/7 awareness, especially during the overnight hours and weekends and any time paid help is not present. envoyatHome covers the hours human care cannot fill.

Because they still have dementia after the caregiver leaves.

Yes. We have many clients whose loved one shares a home with a partner or family member. Give us a call to discuss your specific care concerns and living situation.

If you pay for assisted living, then you know that senior living is NOT senior care. A family with a loved one living alone in an assisted living unit or LTCC apartment is an ideal candidate for envoyatHome.

The button or pull string in the bathroom won’t help your loved one who fell in the kitchen.

envoyatHome families verify that their loved one receives contracted services like bed checks, nurse visits, and meal deliveries.

envoyatHome is a consumer remote monitoring subscription purchased by family caregivers of seniors who live independently. This FAQ page answers the most common questions from adult children and family members considering envoyatHome for an aging parent. envoyatHome costs $99 per month with a one-time equipment fee of $399, requires no cameras, wearables, or action from the senior, and includes real-time alerts, daily Insight reports, and support for unlimited family caregivers. envoyatHome monitors for fall risk, immobility, night wandering, cognitive decline signals, and over 35 behavioral concerns. The service is sold directly to families across the United States. It is not a medical device and does not diagnose any condition. Families may cancel at any time with no contracts or cancellation fees.

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